Shipping policy

Domestic Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for orders over NTD: 3,000 within Taiwan For orders under NTD: 3,000, we charge NTD:100 for local delivery.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

International Shipping policy

 

Due to the Covid-19 outbreak, the international shipping order might be cancel due to the shipping restrictions from the shipping company. If you have any question, please contact us before you check out. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wonderlandunderwear is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sanfongroup@gmail.com with your name and order number, and we will look into it for you.

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運送政策

在訂購之前,請仔細閱讀運送政策,一旦完成您的訂單,即表示您同意我們的運輸政策。

運費:

台灣地區(本島、離島):
  • 台灣本島:購物不限產品,不限配送方式、付款方式,3000元即可免運費。未滿3000,宅配運費100元,便利商店80元。
  • 台灣離島:購物不限產品,限配送方式、付款方式,3000元即可免運費。未滿3000,中華郵政運費100元,便利商店80元。

海外:
  • 海外訂單無滿額免運費的優惠。
  • 以EMS或順豐寄送,根據網站計價。
  • 由於Covid-19疫情爆發,海外訂單有可能因為運送公司的政策而取消。如有疑問,請聯絡我們。


❖ 運送方式/出貨時間:
  • 現貨下單後約3-5個工作天安排出貨(不含例假日),出貨後約3-5天(不含例假日)到抵達,如有更改訂單將視商品狀況出貨,有延遲敬請見諒。
  • 預購皆會告知需等待的時間,一般追加期約7~14天(不包含例假日)內出貨,有時因產線問題可能會有再延遲的狀況會另外告知,無法等待請勿購買,以避免不必要的誤會。

 ※如無法接受您的訂單,將於收到您的訂單後二個工作日內通知您。


❖ 運送追蹤:
我們在你的訂單發貨後,會盡快發送給你運送確認訊息,其中記載著運送公司的細節以及包裹的追蹤號碼。
記得在貨品交付時,先檢查包裹外包裝的狀態。若有任何異常或疑問,可拒絕驗收或帶保留條件暫時接受。


❖ 特殊狀況:
連假或是國定假日(過年、中秋節⋯⋯等),將延遲物流時間,如無法接受者請勿下單。